Page 58 - Carlson School GBCC Career Guide

Executive Resume
RESUMES
NOELLE ZELLER
5555 55th Ave NE • Spring Lake Park, MN 55555 • your name@gmail.com Home: 555-555-0288 • Work: 555-555-7629
PROFESSIONAL SUMMARY
Operations Manager with 12 years of experience in leadership, operations, risk management, and strategic planning. Significant exposure to development and execution of process efficiencies, manager and team member development, and staffing management. Experience leading large multi-function team of 170+ staff members while maintaining profitability and service level agreements.
EXPERIENCE
WELLS FARGO BANK, N.A
Operations Manager III, Assistant Vice President
Residential Mortgage Backed Securities Corporate Trust Services, Minneapolis MN
• Oversee three business lines responsible for reviewing mortgage loans for Private Client and
Agency backed residential securities including Agency Pooling, Bi-Party Warehouse, Tri-Party
Securities, and Single Family Rental funding lines through record volumes
• Implement efficiencies increasing productivity by 25% without adding headcount
• Partner with Business Development, Finance, and Relationship Management teams to analyze
incoming business agreements, pricing models, and staffing needs
• Manage risk and controls by reviewing procedures, ensuring service level agreements are met, and
processes are up to date with contractual obligations and agency regulations for over 150+ private
client deals
• Monitor and report on production numbers, incoming volumes, and quality assurance and make
recommendations to Senior Leaders
• Head strategic goals improving talent management and improved hiring practices while
decreasing employee turnover by 45%
Operations Manager II
Commercial Mortgage Backed Securities
Corporate Trust Services, Minneapolis MN January 2014 – November 2015
• Manage volumes, staffing, and processes for Commercial Mortgage-Backed Securities including
Warehouse, Securities, and Single Family Rental funding lines
• Partner with internal business groups to develop, present, and implement solutions to complex
customer needs while ensuring efficiency and quality
• Develop new business lines through working with external customer, sales, businesses
development, and operations teams resulting in 100% profit increase for the department in 2015
• Effectively staffed and managed headcount through rapid department growth
• Successfully implemented new processes increase department capacity by over 75%
Operations Manager I
Residential Mortgage Backed Securities
Corporate Trust Services, Minneapolis MN January 2012 – January 2014
• Manage incoming Private Client Group residential mortgage files to ensure resources, quality
control, and processes are implemented to give the customer the highest level of review accuracy
while meeting tight deadlines
• Work with multiple work groups, Account Managers, and levels of management to analyze
processes and work flow to develop, present, and implement solutions to complex customer needs
• Analyze and report on weekly initial deposit, reinstates, and trailing documents totals
• Set individual development plans and team goals
September 2009 – Present
November 2015 – Present
56 Carlson School of Management