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Emergency Medicine Residency 2024 Annual Report 15Alumni spotlight Class of 2004Kelly Rhone, MDHow well do you think Regions prepared your for your career in Emergency Medicine? I felt very prepared coming out of residency, especially for critical patients. There is so much you bring with you from Regions, and I think I heard Dr. Knopp and Dr. Quaday in my head every time I set up for an airway for years! Thank you!Tell us about your pathway to being so involved in telemedicine, and about your current role as CMO for Avel eCare? When I started tele-emergency shifts, I was so struck with how impactful it was caring for critical patients and supporting our rural colleagues.I loved innovation projects (like Regions Tele-Burn program) and my admin role continued to grow. I became CMO in 2022 and now oversee 8 separate service lines, including eER where I still work shifts. Any other fun updates from post residency life you%u2019d like to share? Jeff and I are empty nesters! Abbey is 23 and was a research intern at Regions while she was at the U of M and my son, Landon, is a junior at the University of South Dakota. Go Coyotes and Gophers!In our high-stakes environment, we hold ourselves to the highest standards%u2014and it shows. Our patient experience scores are reaching new heights, thanks to a fully staffed, dedicated team with some of the lowest turnover in emergency medicine. We are committed to strengthening our care and each other. We have implemented triage surge strategies and resource allocation to ensure patients, and their families get the right support at the right time. Safety huddles give our team a voice, creating space to anticipate needs, share insights, and reinforce a culture of trust and high reliability. We know the work can be intense, we show up for one another by offering debriefs and on-the-spot critical incident support whenever it%u2019s needed. Our strong staff engagement scores reflect a true sense of belonging and shared commitment %u2014 to our patients, to our community, and to each other.Jen Moberg, MPA, BSN, RN, CPPS, NE-BCDirector of Nursing, Emergency DepartmentNursing education